SHIPPING POLICY
How fast is your shipping?
Most of our orders are shipped within 2 business days of purchase from our Los Angeles warehouse, pending availability, and check out credit verification. Once your order is shipped, we estimate your order arrival to you with in 3-10 business days of its ship date, or 2-4 weeks if you are located in Hawaii or Alaska.
If you want your item(s) sooner and are within the U.S., please select an expedited shipping option for additional purchase. Shipping times may vary, but we do our best to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.
We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery.
**Temporary COVID-19 update **
For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns as quickly as possible, but there may be delays due to limited staffing.
Do you offer overnight shipping?
No overnight shipping is available at this time. We can only fulfill 2 day shipping select requests if orders are placed before 2pm PST. Any order that is placed after 2pm PST with a 2 day delivery request will be processed and shipped the following business day. This shipping cost is nonrefundable. We do not ship in the weekends or U.S. holidays, and we do not offer Saturday delivery.
Â
Do you ship to PO boxes or military addresses?
PO shipping only available with FedEx SmartPost- Smartpost uses USPS for actual delivery.
Military addresses can only be delivered via USPS.
Are taxes included in my order total?
Taxes are calculated on the items ordered, your shipment destination, and the value of your purchase, which are added to your order total in the shopping cart checkout. Taxes are nonrefundable. If you have any other questions about taxes collected, let us know in the chat support.
If an order is shipped separately, will there be double shipping charge?
No, we will ship both order under the same checkout and you will not be charged twice for separate packages.
Â
How can I edit my shipping address?
If your order is shipping to an incorrect address, please contact chat support right away. We will do our best to make the adjustment before your order has shipped from our warehouse.
My package is lost!?
Package theft is a real thing, and it sucks, we are sorry this happened!
IWe recommend adding the package protection to your order at checkout so your items are covered for any returns, exchanges, or missing packages. Trixxi is not responsible for lost or stolen items once a package is confirmed as delivered by the carrier.
If your tracking information indicates delivery confirmation but you have not received your package, please contact the carrier to check for any possible delays with your order.
If you added package protection on your order at checkout, go file a claim directly HERE. Please follow the instructions on the portal to process the claim/return.
If you did NOT add package protection to your order, you must file a claim directly with the carrier. Trixxi is not responsible for lost or stolen items once a package is confirmed as delivered by the carrier.
Please contact us in chat support or email at hello@trixxi.com if you need help filing a claim.
What precautions will be taken for safe shipping?
Following Cal/OSHA and CDC guidelines, we will continue to practice social distancing by minimizing the number of employees we have in our facilities at a given time, maintaining 6 feet between workstations, and dividing team members for breaks. We are also following recommended precautions for use of personal protective equipment, cleaning, hygiene, and screening. Reach out to chat support for more info on the best practices we are implementing.
I’ve moved since I ordered this. Can I change my shipping address?
If your order is shipping to an incorrect address, please contact chat support right away. We will do our best to make the adjustment before your order has shipped from our warehouse.
Â
How does $2.48 package protection work?
Package protection is offered to you at checkout for an additional $2.48 to your order. This protection guarantees lost, damaged, or stolen orders will be replaced or refunded. This is a type of buyer insurance that provides peace of mind to our customers while covering the cost of shipping for either return, exchange, or replacement.
We recommend adding the package protection to your order at checkout so your items are covered for any circumstance of returns, exchanges, or missing packages without it costing the full cost of shipping that can sometimes be costly.
Trixxi is not responsible for lost or stolen items once a package is confirmed as delivered by the carrier.